This page explains how ordering, delivery, returns and support are handled. It applies to purchases made through the Felix Editions Store.

Seller information

Felix Editions is owned by Martijn Vromans.

Balboaplein 10
1057 VS Amsterdam
The Netherlands

VAT number: NL004111589B11
Chamber of Commerce number: 85540439

For questions about an order, please contact Felix Editions at info@felix-editions.com.

Ordering

Orders are placed through the Felix Editions Store. Each edition page explains the available formats and provides the fullest information about the score, its sources and its editorial background.

PDF downloads are supplied digitally after purchase. Printed scores are produced on demand through an international print-on-demand partner and shipped to the address provided during checkout.

The printed and digital editions contain the same musical and editorial content. They differ in format, delivery and practical use.

PDF downloads

PDF downloads are normally available immediately after purchase.

A PDF edition may be used on the purchaser’s own devices, including tablets and computers. The purchaser may keep a private backup copy and print a copy for personal use.

PDF editions may not be shared, uploaded, resold, made publicly available, distributed to others, or copied for classroom, institutional or commercial use without prior permission from Felix Editions.

For permissions, multi-copy use, teaching use or institutional orders, please contact Felix Editions before purchasing.

Because a PDF download is supplied immediately, digital purchases cannot normally be refunded once the file has been delivered. Exceptions may be considered where there has been a technical delivery failure or an accidental duplicate purchase.

For help with a failed download or duplicate purchase, please email info@felix-editions.com with the order details.

Printed scores

Printed editions are produced on demand. Each copy is printed after it has been ordered rather than taken from pre-printed stock.

Felix Editions currently offers printed editions to customers in the European Union, the United Kingdom, North America and selected other destinations available at checkout. If your country is not listed, please contact Felix Editions before ordering. Where possible, an appropriate shipping arrangement can be made.

Delivery, including production and shipping, usually takes around two to three weeks. Timing may vary according to destination, shipping method, local delivery conditions and customs processing.

Tracking is available for most printed orders, depending on destination and shipping service.

Shipping costs are calculated at checkout. They are generally €0, €5 or €10, although some destinations may carry a higher charge; Bosnia and Herzegovina, for example, is currently €15. The final shipping cost is always shown before payment is completed.

Customs, duties and local taxes

Orders delivered outside the European Union and the United Kingdom may be subject to local import duties, taxes, customs charges or handling fees.

These charges are determined by the destination country and are the responsibility of the customer. Felix Editions cannot control or predict them.

Returns

Consumers may withdraw from the purchase of a printed score within 14 days of delivery, without giving a reason.

To arrange a return, please email info@felix-editions.com with your name, order number and delivery address. Felix Editions will then provide return instructions and the appropriate return address. (At this moment, we are implementing a smoother one-click return procedure.)

For ordinary returns, the customer is responsible for the direct cost of return postage. The customer should use a suitably secure shipping method and retain proof of posting.

Once the returned score has been received, or satisfactory evidence of posting has been provided, Felix Editions will process the refund in accordance with applicable law. Where required, the original standard delivery cost will also be refunded. Any additional cost resulting from a customer’s choice of a more expensive delivery method will not normally be refunded.

Damaged, defective or incorrect printed scores

If a printed score arrives damaged, defective or incorrect, please contact Felix Editions within seven days of delivery.

Please include the order number, a short description of the problem and, where helpful, photographs of the score and packaging.

If a printed score arrives damaged, defective or incorrect, please contact Felix Editions and we will take care of the matter with you. Where necessary, we will arrange the next steps with our print partner and keep you informed throughout.

Where a defect, damage or delivery error is confirmed, the customer may choose a replacement or a refund, unless replacement is not reasonably possible.

Lost or seriously delayed deliveries

If a printed order appears to have been lost or is seriously delayed, please contact Felix Editions with the order number and delivery address.

Felix Editions will investigate with the relevant fulfilment and shipping partners. Where an order cannot reasonably be delivered, a replacement or refund will be offered.

Order enquiries

Felix Editions usually replies to order-related enquiries within one to two working days. During holiday periods, replies may take a little longer.

Felix Editions is a small independent publisher. Problems with orders are considered carefully and dealt with as fairly and practically as possible.

Applicable law

These terms are governed by Dutch law.

Nothing in these terms affects any mandatory consumer protections that apply in the customer’s country of residence.