Refund policy

Although we take great pleasure and dedication in making our product, it may happen that you are not satisfied. You can notify us within 14 days by e-mail to We will then contact you to send you return instructions. You then have 7 days to ship the product to us (excluding the time in transit, of course).

What will be refunded?

  • The purchase price.
  • The shipping costs already paid by you.

What will not be refunded?

  • Downloads cannot be refunded.
  • The cost of return shipping*
  • Any customs duties and other similar costs involved in receiving and returning the product.

* If these costs are very high, we can look for a suitable solution by mutual agreement. One such solution is to return the product to a charity in your country or a country in your region, e.g. a library, conservatoire or music school. This goodwill rule for high shipping costs will not be applied if any suspicion of abuse cannot be ruled out.

What is the deadline for cancellations?

  • You will have 14 days to notify the cancellation. As of that moment you no longer use the product.
  • You will receive a withdrawal form from us with instructions as soon as possible.
  • From then on, you have 7 days to send the product to us.

To what does the cancellation scheme not apply?

  • Products that have been damaged by normal use.
  • The right of withdrawal does not apply to electronic products, including downloads. If the product is a combination of a download and a physical product, the cost of the download will be deducted from the return amount.