Refund and Returns Policy
At Felix Editions, we put great care into our editions. If something isn’t as expected, we want to help. This policy explains your rights and our process for returns and refunds.
1. Right of Withdrawal
- You have 14 days from receipt of your order to let us know if you wish to cancel.
- From the moment you notify us, you must stop using the product.
- After notification, you have 7 additional days to return the product to us (excluding transit time).
- Please contact us at support@felix-editions.com. We will send you return instructions and a withdrawal form.
If special circumstances apply, let us know—we’ll look for a fair solution together.
2. Refunds
What is reimbursed?
- The purchase price of the product.
- The original shipping costs you paid to receive the order.
What is not reimbursed?
- Return shipping costs.
- Customs duties, import taxes, and handling fees charged on delivery or return.
- Downloads and other digital products (these are non-refundable once delivered).
If return shipping is exceptionally expensive from your country, we may explore alternatives together—for example, donating the product to a local library, conservatory, or music school. This option is only available in the absence of suspected misuse.
3. Exemptions
The right of withdrawal does not apply to:
- Digital products (downloads).
- The digital portion of a product that combines a download with a physical edition. In such cases, the refund will cover the physical part only.
Please note: physical products that are returned damaged or used beyond what is reasonably necessary to inspect them may be subject to a reduction in the refund amount, as allowed by EU law.
4. Processing
- Once we receive and inspect your return, we’ll issue your refund within 14 days.
- Refunds are made to the original payment method.
5. Questions?
If anything is unclear, contact us at support@felix-editions.com. We aim to resolve all issues in a fair and practical way.