Changing your mind about a printed edition

You may change your mind about a printed edition within 14 days after the day it is delivered. You do not need to give a reason.

The simplest way to cancel is through our Cancel your order page, which is also linked in the footer of our website. You can submit your cancellation online and will receive an automatic confirmation.

You can also cancel by emailing info@felix-editions.com.

Returning the edition

After telling us that you wish to cancel, please return the edition within 14 days. Contact us before posting it and we will provide the correct return address and practical instructions.

If you are returning an undamaged edition because you changed your mind, you pay the direct cost of return postage. Please package the edition securely and keep proof of posting.

You may inspect the edition as you would in a physical shop. Please handle it carefully and return it in good condition. If it has been handled more than reasonably necessary to inspect it, any resulting reduction in value may be deducted from the refund where permitted by law.

Your refund

We will issue the refund through the original payment method unless we agree another method with you.

The refund will be made within 14 days after you tell us that you are cancelling. We may wait until the returned edition arrives, or until you provide satisfactory evidence that it has been sent back.

If you return the complete order, we will also refund the original standard delivery charge where required by law. Any additional amount paid for a more expensive delivery service is not normally refundable.

If something is wrong with a printed edition

If your edition arrives damaged, is incorrect or has a physical printing, binding or manufacturing defect, email us as soon as you notice the problem.

It helps if you include:

• your order number;
• a short description of what is wrong; and
• clear photographs of the edition and, where relevant, its packaging.

Please wait for our instructions before returning it. You will not be asked to pay return costs when the problem is caused by damage, a defect or an incorrect delivery.

We will work with you to put things right. Depending on the situation and your applicable rights, this may involve repair, replacement, a price reduction or a refund.

PDF editions

PDF editions are normally available immediately after payment.

When an order includes a PDF, the checkout asks whether you would like immediate access. If you choose immediate access, you acknowledge that the 14-day right to cancel ends for that PDF once the download begins.

This applies only to a PDF included in your order. It does not affect your cancellation rights for a printed edition purchased at the same time.

After a download has begun, changing your mind does not normally qualify for a refund. This does not affect your rights if the file is defective, is not as described or cannot be delivered correctly.

If you cannot access your file, receive the wrong file or accidentally purchase the same PDF twice, email us with your order details. We will look into the problem and help find a fair solution.

Contact

For all return and refund questions, email info@felix-editions.com.

Nothing in this policy limits any mandatory rights you have under applicable consumer law.

Last updated: 19 August 2026