Printed editions are made to order and shipped directly by our print and fulfilment partner. Felix Editions remains your point of contact throughout the process.

Production and dispatch

Each printed score is made especially for your order and is usually ready to ship within 4–6 business days. During particularly busy periods, production may take a little longer.

Destinations and shipping costs

The available destination countries and shipping costs are shown during checkout. Costs are based on the destination zone and are always displayed before payment.

If your country is not listed, email us before ordering. We will be happy to check whether delivery can be arranged.

Delivery and tracking

Delivery time after dispatch depends on the destination and carrier. Customs processing, adverse weather, local restrictions or carrier delays can occasionally make delivery take longer than expected.

We use a traceable shipping method wherever one is available. Once your order has been dispatched, Felix Editions will email you a shipping confirmation and, where available, a tracking link. Please allow a little time for the carrier’s first tracking update to appear.

If you need an edition for a lesson, performance or another fixed date, email us before ordering. We will be happy to help you assess whether the available delivery option is likely to arrive in time, although an exact date cannot be promised.

Customs and import charges

Please note that local authorities may occasionally collect customs duties, import taxes or other local fees that were not included during checkout. If this happens, the charges are paid directly to the relevant authority or carrier.

Address changes

Please check your delivery address carefully. If you notice a mistake after ordering, email us as soon as possible.

If your order has not yet entered production, we will do our best to update the address. Once production has started, changes may no longer be possible.

Delayed, missing or damaged orders

Please contact us if tracking has not changed for several days, your order appears overdue, or your edition arrives damaged, incorrect or with a physical production defect.

We will look into the problem, keep you informed and do our best to put things right. Information about replacements and refunds is available in our Returns & Refunds Policy.

Contact

For help with production, shipping or delivery, email info@felix-editions.com.

Nothing in this policy affects your statutory rights under applicable consumer law.

Last updated: 19 August 2026